Family Intake Specialist (Part-Time)

JOB TITLE:  Family Intake Specialist (Part-Time)      

REPORTS TO: Manager of Community-Based Programs

SUPERVISORY RESPONSIBILITY: No

FLSA STATUS: Non-exempt, hourly

Pay: $22/hour

LOCATION: Hybrid with in-office requirement in Nashville, TN

BIGGER AND BETTER TOGETHER

About Us

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. As noted by our Vision, we are driven by a future in which all youth achieve their full potential.

WE ARE AN AGENCY THAT CELEBRATES DIFFERENCES

We show each other dignity through our partnerships, decisions, and language. We intentionally engage, represent, and partner with our diverse communities. We demonstrate our values by learning together with staff, board, volunteers, youth, families, and investors to think and act with sensitivity and intentionality. Driven by the voice of our stakeholders, our agency develops responsive and respectful programming and builds strategic and thoughtful alliances. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table.

WE PRIORITIZE THE WELL-BEING AND PROFESSIONAL GROWTH OF OUR TEAM

We know that teams perform at their highest when they feel supported and that they belong. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, differences are celebrated, and everyone has the opportunity to do meaningful work. At Big Brothers Big Sisters of Middle TN, you will be inspired by talented, passionate colleagues who will motivate you to do and be your best. We have built an environment focused on meaningful and supportive relationships. We see our team as more than just employees – we know and respect them as people.

We are honored to have been selected as one of the Nonprofit Time’s Best Nonprofits To Work For in 2024 and named a 2024 Inclusive Workplace by the Best Companies Group and COLOR Magazine. We are bigger and better together! 

About the Role

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency's mission in particular ways, as outlined in the position description. The essential functions of the position include but are not limited to the following: 

The Family Intake Specialist provides comprehensive and quality support to families who seek to enroll in BBBSMT Programs. The primary responsibility of the Family Intake Specialist is to complete timely and quality follow-up for families who inquire about participation. This role will also support the programs team by completing 6-month and annual updates for families who are waiting to be matched in BBBSMT Programs.

Day to day:  

Screen eligibility and conduct intake calls for incoming, prospective families

Coordinate the facilitation, and distribution of the required safety training for parents entitled Your Child’s Personal Safety, either via The Learning Exchange, or through facilitated meetings with caregivers enrolling in the Community-Based Program

Schedule families, as appropriate, for program orientation and enrollment interview appointments

Document enrollment information, referral sources, and other pertinent data into the database, ensuring the accuracy and timeliness of information systems. Maintain up-to-date and accurate paperwork and database records for all participants according to Big Brothers Big Sisters standards

Conduct 6-month and Annual enrollment updates for youth and families who are waiting to be matched according to BBBSMT Standards

Maintain up-to-date, accurate and detailed documentation and database records according to Big Brothers Big Sisters standards

Work schedule includes regular evenings and one Saturday a month to best meet the needs of our families and volunteers.

• Assist with agency priorities centered on resource development (relationships, resources, tools)
• Participate in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required

About You

This Job May Be For You…

• Previous customer service experience, either in a client-facing role or a phone-based support environment
• Exceptional written and verbal communication skills reflecting outstanding customer service, both in-person and by telephone
• Experience in resolving customer issues effectively and efficiently
• Attention to detail: Ability to accurately record information and follow agency procedures to ensure consistency and timeliness in client interactions
• Understanding of issues/barriers that impact children and families from underserved populations
• Belief in the power of mentoring relationships
• Celebrates diversity
• Ability to work remotely and comfortable utilizing the latest technologies
• Strong time management and organizational skills with the ability to work independently, as well as with a team
• Ability to thrive in a fast-paced environment and effectively meet agency standards and position goals
• Comfortable engaging in challenging conversations

Qualifications 

1-2 years relevant customer service experience. Proficiency in Microsoft Office, including Word, Outlook, and Excel. Must have a reliable car, valid driver’s license and meet state required automobile insurance minimums.

Additional Information

• Professional training & development programs
• Flexible work schedule with a hybrid (remote work/in-office work) work environment
• Professional resume, LinkedIn profile, and headshot

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities, and competencies necessary to perform the job's essential duties and responsibilities. They should not be regarded as a detailed description of all the work requirements of the position. BBBSMT may change the specific job duties with or without prior notice based on the organization's needs.

To see more of the impact we are making: http://www.mentorakid.org

If this sounds like the position and organization for you, please submit a cover letter and resume to careers@mentorakid.org with “Your Name -PT Family Intake Specialist” in the subject line.

No phone calls, please. Applicants selected for an interview will be contacted.

BBBSMT values a diverse workplace and strongly encourages all genders, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. BBBSMT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.