FinTech Program Manager

The Nashville Entrepreneur Center (EC) is a 501(c)3 non-profit organization founded in 2010 to support people and businesses through all phases of the entrepreneurial lifecycle. We connect entrepreneurs with critical resources to create, launch, and grow businesses. This includes our coworking space, programs, events, mentorship, and entrepreneurial community. The EC is seeking a Program Manager who is a dynamic, highly organized, and people driven leader to support our newest program, Project FinTech.

ABOUT THE ROLE 

As the Program Manager for Project FinTech, you will report directly to the AVP of Programs, work collaboratively with Program Leaders, and be responsible for managing project timelines, program execution, and communication with stakeholders. In a typical day, you may answer questions from founders across the state, communicate with statewide network partners, update the EC team on the program’s expansion timeline, book speakers for future events, run operations for a guest lecture, and coordinate the matching of entrepreneurs with advisors. In collaboration with Program Leaders, the individual in this role will work to ensure Project FinTech is financially sustainable and a best-in-class, state-wide program. Success measures for this role include: 

• NPS from Program Participants that meets or exceeds goals 

• Earned revenue from Program Participants that meets or exceeds goals 

• Collaboration to secure contributed revenue from Program Partners/Sponsors that meets or exceeds goals 

• % Program Participants that achieve program goals (i.e., revenue goals, team growth, new client or investor, quality pitch and deck, or advisory board addition, etc.) 

Primary responsibilities include: 

Program Recruiting, Selection, and Onboarding 

• Partner with Marketing Team to execute statewide recruiting plan and expand the candidate pipeline, including collaboration with network partners and info meetings with candidates 

• Lead selection process in collaboration with Selection Committee to ensure a diverse cohort of participants 

• Coordinate program onboarding and collaborate with Program Leaders to prepare onboarding materials and announce/promote the new cohort Program Delivery & Engagement 

• Collaborate with Program Leaders and Coaches to connect founders to helpful resources, identify participant needs, and ensure program design addresses those needs 

• Coordinate planning meetings and manage session agendas, calendar invitations, speaker confirmation, meeting documentation, and supporting materials 

• Coordinate with network partners to expand statewide program reach and impact 

• Be first point of contact for program participants needing support or help accessing EC resources 

• Create and share key communications to program participants, such as newsletter and session reminders/follow-ups, and identify opportunities to support participant engagement 

• Collaborate with EC Development and Marketing teams to execute on program sponsorship opportunities and support the EC brand 

Program Planning & Reporting 

• Manage and execute on program strategy, goals, timeline, and calendar 

• Manage and track founder metrics and feedback to assess progress toward program goals 

• Ensure efficient and effective gathering, storage, tracking, and reporting of grant metrics and data 

• Support management of program participant contracts, manage founder payments, and monitor program budget as needed 

ABOUT YOU 

The ideal candidate for this position thrives in an agile environment and is: 

• Able to build and maintain meaningful relationships with a variety of stakeholders 

• Curious with an ability to lean into new environments and learn quickly 

• Able to stay focused while navigating shifting priorities 

• Independently motivated, managing your own workflow aligned to program objectives 

• Able to proactively identify and solve problems 

Other qualifications include: 

• 5-7 years professional experience, FinTech industry and tech startup experience a plus 

• Proven organizational skills, punctual with an attention to detail 

• Demonstrated written and verbal communication skills across various stakeholder groups 

• Ability to influence team and stakeholders at all levels 

• Proven experience in project and/or program management 

• Proficiency in Microsoft and Google Workspace applications 

• Preferred, but not required skills: 

o Experience leading others 

o Experience in the entrepreneurial ecosystem 

o Experience with both virtual and in-person professional engagements

ADDITIONAL JOB INFORMATION 

This is a full-time exempt position based in Nashville, TN. Candidate must currently live in the Nashville area or be willing to relocate. 

● Salary dependent on the level of experience 

● Comprehensive benefits package, including medical insurance (employee only coverage high deductible medical plan option available at no cost to employee), company-paid life insurance, and an employee assistance program with dental, vision, and disability options plus a 401(k) matching option 

● Paid Flexible Time Off Policy plus 10 Annual Holidays 

● Due to Project FinTech’s statewide presence, some travel may be required; anticipated travel is minimal – no more than 5-10% 

● A hybrid virtual / in-person working model may be considered based on individual and program needs 

ABOUT THE EC 

Our Mission 

Grounded by our values, we’re on a mission to connect entrepreneurs with critical resources to create, launch, and grow businesses. We’re proud to be a steward of Nashville’s entrepreneurial legacy by lifting the entrepreneur’s voices and telling stories that celebrate how they make our world better and teach others as they give back – keeping the cycle of entrepreneurialism alive. 

Our Culture 

We strive to be as innovative as the founders we support. Our team is highly collaborative and flexible. We take initiative to help each other and our community outside the bounds of department or expertise. Most importantly, we are driven to serve Nashville entrepreneurs, make entrepreneurship accessible to all, and continue our legacy of positive impact. 

Our Values

• Innovative: we help turn ideas into action 

• Excellent: we strive to be exceptional, best in class 

• Results-driven: we are action-oriented 

• Trusted: we are reliable and approachable 

• Inclusive: we make the extra effort to make sure everyone is welcome 

• Adaptive: we are agile in response to changing circumstances 

To apply please go to www.ec.co/careers. 

The Nashville Entrepreneur Center values a diverse workplace and strongly encourages all genders, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The EC is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization at ops@ec.co.