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IT Infrastructure Support Specialist

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Job Description

Role:                    IT Infrastructure Support Specialist 

Job Type:            Full-time, Exempt 

Reports To:        Director of IT Infrastructure  

Location:            Dallas, TX Area 

 

Description: 

The IT Infrastructure Support Specialist role will be responsible for helping to build, manage and maintain the IT infrastructure for Southern Orthodontic Partners and our partner practices.  The person in this role will be responsible for ensuring that our IT infrastructure (both physical and virtual) is functional, secure, and performing at peak efficiency.  We are a fast-growing and fast-paced organization, so this individual will need to be reliable and self-motivated with an ability to get tasks done on time with minimal supervision.   

 

We are looking for people who are: 

  • Flexible 
  • Collaborative 
  • Relationship focused 
  • Committed 
  • Fun 
  • Passionate 
  • Execution Focused 
  • Improvement Focused 
  • Curious 
  • Self Starter 
  • Displays Humility 

 

Essential Job Functions*: 

  • Contribute to the planning and implementation of our enterprise-wide Microsoft Azure-based IT infrastructure. 
  • Contribute to the administration and development of multiple projects, tracking project deliverables using appropriate tools, and report on the progress of projects under your responsibility 
  • Manage and monitor infrastructure performance and testing as necessary 
  • Contribute to the development and administration of network disaster recovery plans 
  • Install and maintain network hardware and software 
  • Evaluate and modify the system’s performance 
  • Build strong customer relationships with regional practices 
  • Determine network and system requirements 
  • Maintain the integrity of the network, server deployment, and security. 
  • Provide world-class desktop support both desk-side and remotely (via phone and remote desktop access) in line with department procedures and SLAs and coordinate support with local IT vendors when appropriate. 
  • Identify, analyze, isolate, troubleshoot and provide detailed resolutions of complex technical issues 
  • Maintain a library of associated materials for all equipment, processes, and procedures supported by the company  

 

*Please note:  this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position.  Duties and responsibilities may change with or without notice. 

 

Essential Job Skills: 

  • Extensive customer service experience is a must 
  • Design/Implement/Monitor Network Infrastructure (Cisco Meraki experience is preferred) 
  • MacOS experience with Microsoft 365 is preferred 
  • Team player able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds 
  • Self-propelled work ethic with the ability to stay on task and focused with minimal supervision 
  • Willingness to work on a flexible work schedule, and travel as the job requires 
  • Exceptional communicator, both written and oral 
  • Ability to handle multiple projects simultaneously 
  • Strong attention to detail and organization 
  • Technical problem-solving, project management, dependability, initiative, and professionalism are of the utmost importance  
  • Extensive knowledge of Windows 10, Windows 11 and MacOS 
  • Solid networking and system administration – Understanding of network switches, routers, and firewalls is required 
  • Networking knowledge covering LAN/vLAN/WAN technologies 
  • Azure Active Directory / Microsoft 365 Administration experience required 
  • Experience implementing and managing an MDM solution required 
  • Experience with network monitoring tools a plus  

 

Minimum Requirements: 

  • Bachelor’s Degree or equivalent work experience 
  • 3+ years of infrastructure management and support experience 
  • Experience working with Azure IaaS 
  • Experience working with Cisco Meraki or equivalent solution 

 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Sitting, standing, bending, reaching, walking 
  • Hand-eye coordination and manual dexterity sufficient to maneuver in an office environment (keyboard, phone, copier, and other office equipment  
  • Mobility required to maneuver the office environment 

 

Benefits:

  • Competitive benefits package including PTO, health/vision/dental insurance, and company-paid STD/LTD
  • Robust 401k plan, including a company, match up to 4%

 

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).

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