Property Management General Manager

The ideal candidate will have experience managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding new properties, managing schedules and outside vendors. Please email all resumes to andee@chadypm.com.

Responsibilities

• Field leads and uses our CRM to ensure a high close rate and territory expansions
• General mechanical knowledge to either execute or find a third party to solve
• Coordinate property owner needs with local staff
• Ability to read and analyze profit and loss statements and provide insights for profitability
• Hire, train and terminate staff as needed
• Identify new markets for expansion
• Work with revenue management to maximize revenue growth
• Coordinate with the city for permitting as needed with admin assistance
• Meet with potential new clients to increase revenue and market saturation
• Oversee all guest communications, expand staff, and scale communications
• Ensure end-of-month reporting is accurate and distributed to property owners by bookkeeping staff
• Ability to automate systems and identify areas for improvement, including creating potentially proprietary technology with our development team
• Availability to coordinate should urgent matters arise including potential nights, holidays, and weekends
• Ability to deescalate situations in a high-stress environment
• Meet with the marketing team and provide direction on website updates, social media, mass mailings, and other marketing materials
• Above all else, you will be a strong leader who drives your team to create amazing homeowner, guest, and employee experiences
• You will be focused on both growth and smooth operations
• You are responsible for identifying leaders, coaching and growing your team
• Recruit, interview, and hire all property staff
• Training, development, and support of property staff
• Responsible for office operations, including checking in and checking out guests, control of all money, and bookkeeping and payroll functions
• Ensure and provide excellent guest service
• Develop expertise in computer operating system
• Identify and manage repair and maintenance issues
• Identify capital expenditure needs
• Assist with the completion of capital expenditure projects
• Identify and follow up on life/safety issues and inspection issues
• Notify the Board of any major concerns
• Maximize financial performance through revenue management and pricing recommendations
• Meet budgets through P&L analysis and effective cost and inventory control
• Assists in the preparation of annual budgets
• Monitor competitors for their market
• Drive sales through local marketing
• Develop and maintain positive relationships will all local governmental authorities
• Assist in the recruitment and training of other General Managers
• Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
• Indoor work with hard and carpeted surfaces
• Standing for eight (8) hour shifts

Qualifications

• Possess a valid driver’s license, current auto insurance, and a functioning automobile
• Read, speak, write and understand the English language in order to interact with guests, and staff, handle administrative duties, etc
• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage, and labor costs, count and balance a cash bank, etc
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
• Ability and flexibility to work long hours on a regular basis and as business conditions demand
• Ability to manage multiple activities often in stressful situations
• Ability to make an effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
• Supervisory experience is required
• Experience levels required might vary based on the size, volume, and character of the company
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focu
• Exposure to extreme weather conditions, cold, and heat
• Extensive use of hands and fingers for manipulation of the keyboard, and answering phone calls (100% of the time by you or staff
• Use of a computer terminal, which requires extensive eye contact with a video display terminal
• Must be located in Nashville
• 5+ years of community/hospitality management experience alike
• A thorough understanding of community association laws and regulations
• Demonstrated financial acumen
• Ability to travel to various sites and attend necessary meetings
• This is not a 9-5 job, you may be called upon after normal business hours and on weekends, and flexibility is key
• Experience working in a fast-paced and highly cross-functional organization
• Accomplished a range of skills from strategic thinking to creative and detailed execution
• Strong interpersonal and problem-solving skills, and a love for helping others see a path forward
• A tolerance for ambiguity, and the ability to stay focused on getting results
• Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age
• Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years