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Relationship Manager

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Job Description


Role: Relationship Manager

Job Type: Full-time, Exempt

Reports To: Director of Field Marketing

Location: Regional - Tennessee



Do you enjoy cultivating relationships and building networks? Are you looking to demonstrate your commitment to supporting continued growth through efforts designed to increase referral relationships with dental providers? Are you motivated by a desire to help provide a path for patients to receive best-in-class orthodontics treatment? As the face of the practice’s brand, your role is to fuel the passion and excitement for promoting the practice throughout the area.


This individual will be energetic, not easily deterred, and focused.  They are not afraid to chase an opportunity.  This role requires attention to detail, creativity, brand awareness, engagement, adoption, and great execution skills.  This role is responsible for being the “boots on the ground” marketing leaders who will drive leads into the practice through B2B networks & relationships.  You will be responsible for measuring ROI through B2B referrals, events, and sponsorships, and continuing to optimize field marketing activities.

Working as part of a collaborative team, you will work under the direction of the Director of Field Marketing.


We are looking for people who are:

  • Thoughtful
  • Collaborative 
  • Challenges the status quo
  • Adaptable 
  • Problem Solver 
  • Easy going 
  • Execution Focused 
  • Competitive 
  • Curious
  • Self-starter 
  • Eager to learn new skills 


Key Job Functions*:

  • Calling on dental providers who have patients who would benefit from orthodontic treatment and sharing what makes our practice different.
  • Service and follow-up with established dental referral sources to determine and implement steps to increase patient referrals.
  • Studies and implements current and new sales/marketing initiatives based on practice developments, technology, and techniques.
  • Maintains, creates, and distributes practice literature on orthodontic education to potential and current referral sources.
  • Organizes and manages daily/weekly/monthly marketing schedule for achievement of monthly referral target numbers
  • Meets with marketing leadership on a defined schedule to discuss area challenges, opportunities, outcomes, current and new marketing messages, and review of current status.


*Please note:  this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position.  Duties and responsibilities may change with or without notice.


Keys to Success:

  • Strong work ethic and willingness to dig in
  • Demonstrated ability to work independently with initiative and in a collaborative, team-oriented environment
  • Can-do attitude about finding solutions
  • Highly detail-oriented and able to synthesize and effectively communicate findings
  • Excellent communication skills

Minimum Required Qualifications:

A qualified candidate should be an accomplished marketing and customer engagement professional with the following minimum competencies:

  • Bachelors in Marketing and/or 3-10 years of marketing/Business Development
  • 1-3 years of orthodontic marketing experience is a plus
  • Proven ability to impact business growth through marketing efforts
  • Travel to multiple locations + surrounding areas as needed
  • Valid driver’s license
  • Prior experience in business-to-business sales is preferred.


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Sitting, standing, bending, reaching, walking
  • Hand-eye coordination and manual dexterity sufficient to maneuver in an office environment (keyboard, phone, copier, and other office equipment
  • Mobility required to maneuver travel requirements


Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).

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