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Nashville Launch Pad

Resource Navigator

Job Summary

The Resource Navigator is a full-time position that functions in the front-line coordination and management of supportive services and resource navigation for guests of Nashville Launch Pad’s Mobile Housing Navigation Center for 18-24-year-olds experiencing homelessness in Davidson County and the surrounding areas. This is done in partnership with Community Care Fellowship. The Resource Navigator should be aligned with the mission and core values of both NLP and CCF.  See this link for additional information and context.

The Resource Navigator will be present in the Mobile Housing Navigation Center to support our guests and maintain our facility. Supporting guests includes providing a supportive presence to guests and may include helping guests to travel within the city limits to obtain resources. Maintaining our facility includes completing light chores, assisting guests to complete chores, and carrying out room and facility inspections. These duties may vary as plans proceed to expand our services to more guests.

Job Responsibilities

Guest Services

  • Welcome and orient guests into the mobile housing community
  • Connect guests with outside agencies
  • Prepare Homelessness Verification letters as needed
  • Provide guidance and referrals and assist guests with expressed needs

Records, Meetings, & Administration

  • Maintain and prepare annual statistics of services provided
  • Enter and maintain guest’s records in HMIS and CCF’s SalesForce database
  • Assist with other staff tasks as needed including engagement with volunteers and supporters, contributions to social media content, and a spirit of teamwork, and collaboration
  • Attend internal and external meetings as established, including, but not limited to, Staff meetings, Guest meetings, and Nashville-Davidson Continuum of Care

Resource Navigation

  • Network resources creatively to open up opportunities for housing and critical services
  • Coordinate services and advocate for residents with other agencies/service providers
  • Make contact and build relationships with people experiencing homelessness while providing resources, referrals, and support
  • Navigate complex social services with people so they can obtain resources like identification documents, healthcare, food assistance, transportation, housing, and other necessary services and supplies
  • Navigate people moving from encampments into permanent housing utilizing the Coordinated Entry System through HMIS

Program Coordination & Support

  • Work with staff from Launch Pad, CCF, People Loving Nashville, Oasis, and other service and shelter partners to coordinate the Rapid Re-Housing program through tenant referrals from the Metro Homeless Impact Division
  • Work with the Program Director and other staff to coordinate the Mobile Housing Navigation Center program by identifying, enrolling, and supporting guests through resource and housing navigation
  • Participate in some community outreach to engage potential residents
  • Other duties as assigned to fulfill the mission


Complete required training, such as:

  • Housing Navigator Training (Metro Homeless Impact Division) 
  • HMIS Coordinated Entry Training (Metro Homeless Impact Division)
  • De-escalation Training
  • CPR, First Aid, and Narcan training
  • Trauma-Informed Care Training
  • Trans 101
  • Volunteer Training
  • Street Outreach


  • Experience working with vulnerable populations
  • Familiarity with homelessness and social service systems is a plus
  • Familiarity with HMIS and Housing Navigation is a plus
  • LGBTQ+ individuals and those with lived experience are strongly encouraged to apply
  • Bachelor’s degree in a related field or equivalent experience preferred

Additional Information


Paid sick leave and vacation time. Employee health and life are covered at 100%. Group dental and vision are available at the employee’s expense. This position is overtime eligible and receives time and a half for holidays.

How to Apply

Please email your resume to alec@nashvillelaunchpad.com with a subject line that includes “Resource Navigator”


  • Date Posted: July 2, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Salary Range: $40,000 (based on an hourly rate of $19.25/hour)
  • Working Hours: 40 hrs/wk; M-F, 8 hr shifts to occur anytime between 7:30am-10:30pm, some holiday work may be required
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