Dispatch Supervisor

External Job Posting

We are hiring for a full-time Dispatch Supervisor to join the Transportation department at Second Harvest Food Bank of Middle Tennessee.

Specific duties will include, but may not be limited to:

Summary:

The Dispatch Supervisor is responsible for ensuring that transportation operates smoothly and efficiently. The Dispatch Supervisor oversees tasks that range from coordinating delivery schedules to managing driver pick up routes and ensuring compliance of various safety and DOT regulations. The Dispatch Supervisor must be detail-oriented with strong management skills, excellent communication skills, and have a depth of experience in the transportation industry. A successful Dispatch Supervisor is extremely organized, enjoys working in a fast-paced, dynamic communicative environment, and is a team player. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities 

• Collaborates with food sourcing, warehouse, donors when directing drivers to ensure effective execution of grocery rescue and donation pick-ups to maximize food resources for the organization. Utilizing transportation software and scheduling for optimization and ongoing improvement for routing. 
• Collaborates with community impact team, agency partners and operations team when directing drivers throughout the delivery process. 
• Collaborates with inventory control, volunteer engagement, Project Preserve and others to facilitate effective and efficient inventory transfers and shuttles between food bank sites.
• Ensures adherence to and execution of established food bank safety policies and procedures, OSHA, Fleet Safety DOT Program, ensuring the number one priority is safety when operating any equipment at SHFB. 
• Establishes and executes independently incident management process as required by transportation group (i.e. intendent reporting, towing, HAZMAT response, etc.).
• Conducts ride-a-longs with all drivers, coaching on efficiencies and safety compliance. Collaborates with Director of Transportation on findings. 
• Collaborates with the Fleet Maintenance Coordinator and Transportation Specialist to achieve DOT maintenance and document compliance on all equipment at SHFB.
• Partners with transportation specialist and others within the organization to effectively gather and report transportation related performance and cost data
• Manages departmental KPIs to ensure on-time delivery and performance goals are met. Communicates insights and opportunities to Director of Transportation.
• Partners with Fleet Maintenance Coordinator and strategic maintenance suppliers on Second Harvest’s commercial equipment and passengers’ vehicles. May be asked to shuttle equipment to vendor or driver if applicable. 
• Trains drivers to ensure food safety compliance.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Yes, directly supervises a team of non-CDL, CDL-C/B and transportation coordinator and support staff.

• Monday – Friday, 5:00 am – 1:00 pm.
• Occasional evenings and/ or weekends may be required for meetings or special events. 
• Occasional duties may be necessary to respond to issues, outside of normal working hours (e.g., disaster response, community events, etc).

TRAVEL

• Occasional daytime travel needed, up to 50% of work week within the local service area.
• Current CDL-A driver’s license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results needed.

WORKFLEX

As a social services organization, we strive to be available for our clients, donors, and fellow staff members to work toward our mission to provide food to people facing hunger and work to advance hunger solutions. WorkFlex may be considered as a benefit to eligible positions.

In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may have to perform regular or emergent duties on-site. Employee safety will be balanced with business and community necessity. Some positions are more likely to be required on-site than others. This position is considered part of the essential crew and is required to be on-site or off-site performing essential duties. Therefore, this position is not eligible for Remote or telecommuting portion of WorkFlex.

Is this you?

Education:       Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.

Experience:     3+ years of related experience and/or training preferred.

Skills & Capabilities:

Licensed Class A CDL required.

A minimum of 3 years' experience as Class A CDL Driver.

A minimum of 3 years' experience in logistics, supply chain, business, or related field.

5+ years of related experience and/ or management training required. Experience with

GPS tracking and Trimble routing software preferred.

Other requirements: Our pre-hire process requires acceptable results from the following: criminal background and a pre-employment drug test. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity, and job relation).

Allowable Substitutions: A combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization’s discretion.

Job Family Competencies:

Attention to detail.

Safety and risk management.

Quality improvement.

Technical proficiency.

What Second Harvest has to offer:

• Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full- time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, retirement (up to 8% match), disability insurance (short and long term) and long-term care insurance.
• Work with a purpose: As one of Middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. Our mission is to feed hungry people and work to solve hunger issues in our community. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work.
• Award winning workplace: We are a best-in-class workplace because we are passionate and people focused, so that our community can count on us for our critical work. We are among The Tennessean’s Top Workplaces based solely on employee feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program.
• Diversity, Equity, Inclusion & Equal Employment Opportunity: Second Harvest embraces a philosophy that recognizes and values diversity. We want our employees to reflect the diversity of the communities in which we serve. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information, or other legally protected characteristics.

Who we are: Since 1978, Second Harvest Food Bank of Middle Tennessee, a member of Feeding

America™, has been providing food to our more than 1 million neighbors at risk of hunger in middle and west Tennessee. In support of our mission, which is “to provide food to people facing hunger and work to advance hunger solutions” – last year, we distributed more than 42 million pounds of food to more than 420 Partner Agencies, providing more than 38 million nutritious meals to hungry children, families and seniors throughout our 46-county service area. To learn more about our work, visit our website secondharvestmidtn.org and our social media.

Think this sounds like a role and workplace where you would thrive? Find out more information about how to apply on our website: https://www.secondharvestmidtn.org/job-opportunities/. Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee. We love it here and think you will too!