Executive Meeting Manager

JOB DUTIES AND RESPONSIBILITIES

Responsible for learning the hotel brand and strategy 

Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience 

Negotiate group business (wedding blocks, meeting only markets, others as assigned), guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals 

Create BEO's, group resumes and communicate to client and hotel team

Be aware of departmental revenue and up sell at every possible opportunity 

Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system 

Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business 

Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions 

Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS 

Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block. 

Conduct pre- and post-conference meetings when it is agreeable with the client 

Attends property specific receptions to generate leads and interact with customers 

Organize and execute local area blitzes 

Establishes relationships with local businesses and organizations and is an active member in local industry associations 

Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes 

Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 

Provide prompt and accurate responses to all client requests for proposals and information 

Consistently meet or exceed sales goals including predetermined revenue and sales activity 

Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS 

Perform various other duties as assigned to meet business objectives 

EDUCATION AND EXPERIENCE

Minimum of High School education, post-high school education preferred 

Minimum of two (2) years in hotel service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Outgoing personality 

Always maintains a professional image through appearance and dress 

Ability to work collaboratively with hotel service team in providing exceptional customer service 

Clear, concise written and verbal communication skills 

Demonstrate ability to achieve sales goals 

Proactive sales approach; assertive and fast paced, driven to succeed 

Excellent time management skills 

Understands need time strategy as developed by Revenue Management 

Must have flexible work hours that may include evenings, weekends, and holidays